/* =====================================================
   JJ DevSolutions — Estilos del Ecosistema SaaS
   Paleta: #0a0f1c (deep), #00f0ff (cyan neón), #8a2be2 (púrpura eléctrico)
   ===================================================== */

/* =====================================================
   FRESHDESK UI (Fase 19) — early load para overrides
   ===================================================== */

/* Topbar bell */
.tshell__bell { position: relative; }
.tshell__bell-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid rgba(255,255,255,0.07);
    color: #aab4c4;
    cursor: pointer;
    position: relative;
    transition: background 150ms, color 150ms;
}
.tshell__bell-btn:hover {
    background: rgba(0,240,255,0.12);
    color: #00f0ff;
    border-color: rgba(0,240,255,0.18);
}
.tshell__bell-dot {
    position: absolute;
    top: 6px;
    right: 7px;
    width: 9px;
    height: 9px;
    border-radius: 50%;
    background: #ff6b8a;
    border: 2px solid #0a0f1c;
    box-shadow: 0 0 6px rgba(255, 107, 138, 0.5);
}

/* Tickets — layout 2 columnas (lista + filtros derecha) */
.tickets-layout {
    display: grid;
    grid-template-columns: 1fr 240px;
    gap: 18px;
    align-items: start;
}
.tickets-main { min-width: 0; }
.tickets-filters {
    position: sticky;
    top: 100px;
    background: #131a2c;
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 18px;
    padding: 18px;
}
.tickets-filters h3 {
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: #7e8aa1;
    margin: 0 0 14px;
}
.tf-group { margin-bottom: 14px; }
.tf-group label {
    display: block;
    font-size: 11.5px;
    text-transform: uppercase;
    letter-spacing: 0.1em;
    color: #7e8aa1;
    margin-bottom: 4px;
}
.tf-group select {
    width: 100%;
    padding: 8px 10px;
    background: rgba(255,255,255,0.03);
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 8px;
    color: #e6edf7;
    font-size: 13px;
}
.tf-group select:focus { outline: none; border-color: #00f0ff; }
.tf-reset { margin-top: 6px; display: inline-block; }

/* Tickets — header de la lista */
.tickets-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    flex-wrap: wrap;
    padding: 14px 16px;
    background: #131a2c;
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 18px;
    margin-bottom: 12px;
}
.tickets-header__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: 18px;
    margin: 0;
}
.tickets-header__count {
    color: #7e8aa1;
    font-size: 12.5px;
    margin-left: 10px;
}
.tickets-header__form {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}
.tickets-header__form input[type="search"] {
    padding: 7px 12px;
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 999px;
    background: rgba(255,255,255,0.03);
    color: #e6edf7;
    font-size: 13px;
    min-width: 180px;
}
.tickets-sort {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: #7e8aa1;
    font-size: 12.5px;
}
.tickets-sort select {
    padding: 6px 8px;
    background: rgba(255,255,255,0.03);
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 8px;
    color: #e6edf7;
    font-size: 12.5px;
}

/* Tickets — filas compactas */
.ticket-list {
    list-style: none;
    margin: 0;
    padding: 0;
    background: #131a2c;
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 18px;
    overflow: hidden;
    position: relative;
}
.ticket-row {
    position: relative;
    display: grid;
    grid-template-columns: 24px 36px 1fr auto auto auto;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    border-bottom: 1px solid rgba(255,255,255,0.07);
    transition: background 150ms, box-shadow 150ms;
}
.ticket-row:hover {
    background: rgba(0, 240, 255, 0.05);
    box-shadow: inset 3px 0 0 #00f0ff;
}
.ticket-row:last-child { border-bottom: 0; }
.ticket-row--empty {
    display: block;
    padding: 32px;
    text-align: center;
    color: #7e8aa1;
}
.ticket-row__check { accent-color: #00f0ff; }
.ticket-row__avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: linear-gradient(135deg, #00f0ff 0%, #8a2be2 100%);
    color: #06121f;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    font-size: 14px;
}
.ticket-row__main {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
    color: #e6edf7;
    text-decoration: none;
}
.ticket-row__title {
    font-weight: 600;
    color: #e6edf7;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.ticket-row__id {
    color: #7e8aa1;
    font-weight: 400;
    margin-left: 6px;
    font-size: 12px;
}
.ticket-row__meta {
    color: #aab4c4;
    font-size: 12.5px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.tickets-footer {
    margin-top: 12px;
    display: flex;
    justify-content: space-between;
    color: #7e8aa1;
    font-size: 12.5px;
}

/* ---- Status select inline (Fase 19.1) ---- */
.ticket-row__status-wrap {
    position: relative;
    display: inline-flex;
    align-items: center;
}
.ticket-row__status-select {
    appearance: none;
    -webkit-appearance: none;
    cursor: pointer;
    padding: 4px 22px 4px 10px;
    border-radius: 999px;
    font-weight: 600;
    font-size: 11.5px;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round'><polyline points='6 9 12 15 18 9'/></svg>");
    background-repeat: no-repeat;
    background-position: right 6px center;
}
.ticket-row__status-select:focus {
    outline: 2px solid rgba(0,240,255,0.5);
    outline-offset: 1px;
}
.ticket-row__status-saved {
    position: absolute;
    top: 50%;
    left: -22px;
    transform: translateY(-50%) scale(0.6);
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: #00f0ff;
    color: #06121f;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    font-weight: 700;
    opacity: 0;
    transition: opacity 220ms, transform 220ms;
}
.ticket-row__status-wrap.is-saved .ticket-row__status-saved {
    opacity: 1;
    transform: translateY(-50%) scale(1);
}

/* ---- Acciones rápidas (visibles en hover) ---- */
.ticket-row__actions {
    grid-column: -1;
    display: inline-flex;
    gap: 4px;
    opacity: 0;
    transform: translateX(6px);
    transition: opacity 160ms, transform 160ms;
    pointer-events: none;
}
.ticket-row:hover .ticket-row__actions,
.ticket-row:focus-within .ticket-row__actions {
    opacity: 1;
    transform: translateX(0);
    pointer-events: auto;
}
.row-act {
    width: 28px;
    height: 28px;
    border-radius: 8px;
    border: 1px solid rgba(255,255,255,0.08);
    background: rgba(255,255,255,0.04);
    color: #aab4c4;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    text-decoration: none;
    transition: all 120ms;
}
.row-act:hover {
    background: rgba(0, 240, 255, 0.14);
    border-color: rgba(0, 240, 255, 0.4);
    color: #00f0ff;
    transform: translateY(-1px);
}

/* ---- Skeleton screens (Fase 19.1) ---- */
.ticket-list--skeleton .ticket-row--skel {
    grid-template-columns: 24px 36px 1fr 80px 90px;
}
.skel-box {
    display: block;
    border-radius: 8px;
    background: linear-gradient(
        90deg,
        rgba(255,255,255,0.04) 0%,
        rgba(255,255,255,0.10) 50%,
        rgba(255,255,255,0.04) 100%
    );
    background-size: 200% 100%;
    animation: skelShimmer 1.4s ease-in-out infinite;
}
.skel-box--check  { width: 16px; height: 16px; border-radius: 4px; }
.skel-box--avatar { width: 36px; height: 36px; border-radius: 50%; }
.skel-box--line   { height: 14px; }
.skel-box--pill   { height: 22px; border-radius: 999px; }
@keyframes skelShimmer {
    0%   { background-position: 200% 0; }
    100% { background-position: -200% 0; }
}

/* =====================================================
   Banner de plan + asientos (Fase 24.1)
   ===================================================== */
.plan-banner {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 24px;
    flex-wrap: wrap;
    background: linear-gradient(135deg, rgba(0,240,255,0.05) 0%, rgba(138,43,226,0.05) 100%);
    border: 1px solid rgba(0,240,255,0.18);
    border-radius: 14px;
    padding: 14px 22px;
    margin-bottom: 18px;
}
.plan-banner__main { display: flex; align-items: center; gap: 12px; }
.plan-banner__label {
    font-size: 11.5px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: #7e8aa1;
}
.plan-banner__plan {
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    font-size: 16px;
    padding: 4px 12px;
    border-radius: 999px;
    border: 1px solid;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}
.plan-banner__plan--starter {
    color: #aab4c4;
    background: rgba(255,255,255,0.05);
    border-color: rgba(255,255,255,0.15);
}
.plan-banner__plan--pro {
    color: #00f0ff;
    background: rgba(0,240,255,0.10);
    border-color: rgba(0,240,255,0.4);
}
.plan-banner__plan--enterprise {
    color: #c4a3ff;
    background: rgba(138,43,226,0.15);
    border-color: rgba(138,43,226,0.45);
    box-shadow: 0 0 12px -2px rgba(138,43,226,0.4);
}
.plan-banner__seats {
    display: flex;
    flex-direction: column;
    gap: 4px;
    min-width: 220px;
}
.plan-banner__seats-label {
    font-size: 11.5px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: #7e8aa1;
}
.plan-banner__seats-value {
    font-family: "Space Grotesk", sans-serif;
    color: #e6edf7;
    font-size: 15px;
}
.plan-banner__seats-value strong { color: #00f0ff; font-weight: 700; }
.plan-banner__bar {
    width: 100%;
    height: 6px;
    background: rgba(255,255,255,0.08);
    border-radius: 999px;
    overflow: hidden;
}
.plan-banner__bar-fill {
    height: 100%;
    background: linear-gradient(90deg, #00f0ff 0%, #8a2be2 100%);
    transition: width 220ms;
}

/* =====================================================
   Adjuntos del ticket (Fase 25 / 25.1)
   ===================================================== */
.hd-attachments {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 14px 18px;
}
.att-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
    gap: 10px;
}

/* Tile de imagen con thumbnail */
.att-tile--image {
    position: relative;
    background: rgba(0, 0, 0, 0.3);
    border: 1px solid var(--border);
    border-radius: 10px;
    overflow: hidden;
    aspect-ratio: 4 / 3;
    display: flex;
    flex-direction: column;
}
.att-tile--image > a {
    flex: 1;
    overflow: hidden;
    display: block;
}
.att-tile--image img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    transition: transform 240ms;
}
.att-tile--image:hover img { transform: scale(1.05); }
.att-tile__foot {
    position: absolute;
    bottom: 0; left: 0; right: 0;
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 6px 8px;
    background: linear-gradient(180deg, rgba(0,0,0,0) 0%, rgba(0,0,0,0.85) 100%);
    color: #fff;
    font-size: 11.5px;
}
.att-tile__name {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.att-tile__dl {
    color: #00f0ff;
    text-decoration: none;
    padding: 2px 6px;
    border-radius: 4px;
    background: rgba(0, 240, 255, 0.15);
}
.att-tile__dl:hover { background: rgba(0, 240, 255, 0.35); color: #06121f; }

/* Tile de archivo no-imagen (PDF/Office/Zip) */
.att-tile--file {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 14px;
    background: rgba(0, 240, 255, 0.04);
    border: 1px solid rgba(0, 240, 255, 0.18);
    border-radius: 10px;
    color: var(--text);
    text-decoration: none;
    font-size: 13px;
    transition: background 120ms, border-color 120ms, transform 120ms;
}
.att-tile--file:hover {
    background: rgba(0, 240, 255, 0.10);
    border-color: rgba(0, 240, 255, 0.4);
    transform: translateY(-2px);
}
.att-tile__icon {
    font-size: 28px;
    flex-shrink: 0;
}
.att-tile__meta {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.att-tile__meta strong {
    font-weight: 500;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.att-tile__meta small { color: var(--text-dim); font-size: 11.5px; }
.att-tile__dl-hint {
    color: var(--cyan);
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

/* =====================================================
   Selector de asientos (Fase 24)
   ===================================================== */
.seats-selector {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    margin: 0 auto 24px;
    padding: 10px 16px;
    background: rgba(0, 240, 255, 0.04);
    border: 1px solid rgba(0, 240, 255, 0.18);
    border-radius: 999px;
    color: #aab4c4;
    font-size: 13.5px;
}
.seats-selector input {
    padding: 6px 10px;
    background: rgba(255,255,255,0.05);
    border: 1px solid rgba(255,255,255,0.1);
    border-radius: 6px;
    color: #00f0ff;
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    font-size: 16px;
    text-align: center;
}
.seats-selector small { color: #5e6a80; font-size: 11.5px; }

/* =====================================================
   TENANT ADMIN — layout 3 niveles (Fase 22)
   ===================================================== */
.tadmin {
    display: grid;
    grid-template-columns: 220px 1fr;
    gap: 18px;
    align-items: start;
}
.tadmin__nav {
    position: sticky;
    top: 100px;
    background: #131a2c;
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 18px;
    padding: 16px 12px;
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.tadmin__nav-h {
    font-family: "Space Grotesk", sans-serif;
    font-size: 13px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: #aab4c4;
    margin: 0 0 10px;
    padding: 0 6px;
}
.tadmin__group-title {
    margin: 12px 0 4px;
    padding: 0 6px;
    font-size: 10.5px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: #5e6a80;
}
.tadmin__nav-item {
    display: block;
    padding: 8px 12px;
    border-radius: 8px;
    color: #aab4c4;
    font-size: 13px;
    text-decoration: none;
    transition: background 120ms, color 120ms;
}
.tadmin__nav-item:hover {
    color: #e6edf7;
    background: rgba(255,255,255,0.04);
}
.tadmin__nav-item.is-active {
    color: #00f0ff;
    background: rgba(0,240,255,0.08);
    border: 1px solid rgba(0,240,255,0.2);
}
.tadmin__nav-item.is-disabled {
    color: #5e6a80;
    cursor: not-allowed;
}
.tadmin__work {
    min-width: 0;
}
@media (max-width: 880px) {
    .tadmin { grid-template-columns: 1fr; }
    .tadmin__nav { position: static; }
}

/* =====================================================
   DRAWER LATERAL (Fase 19.2)
   ===================================================== */
.drawer-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(6, 12, 25, 0.55);
    backdrop-filter: blur(2px);
    z-index: 90;
    opacity: 0;
    transition: opacity 220ms;
}
.drawer-backdrop.is-open { opacity: 1; }

.drawer {
    position: fixed;
    top: 0; right: 0;
    width: min(560px, 90vw);
    height: 100vh;
    background: #111827;
    border-left: 1px solid rgba(0, 240, 255, 0.18);
    box-shadow: -16px 0 48px -12px rgba(0, 0, 0, 0.55);
    z-index: 100;
    transform: translateX(100%);
    transition: transform 280ms cubic-bezier(0.4, 0, 0.2, 1);
    display: flex;
    flex-direction: column;
}
.drawer.is-open { transform: translateX(0); }

.drawer__inner {
    display: flex;
    flex-direction: column;
    height: 100%;
    overflow: hidden;
}
.drawer__close {
    position: absolute;
    top: 14px; right: 14px;
    width: 32px; height: 32px;
    border-radius: 50%;
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(255,255,255,0.10);
    color: #aab4c4;
    font-size: 18px;
    cursor: pointer;
    z-index: 5;
}
.drawer__close:hover {
    background: rgba(255,107,138,0.18);
    color: #ff6b8a;
    border-color: rgba(255,107,138,0.4);
}
.drawer__content { flex: 1; min-height: 0; display: flex; flex-direction: column; }
.drawer__loading { padding: 32px; color: #7e8aa1; text-align: center; }

.drawer__head {
    padding: 22px 22px 14px;
    border-bottom: 1px solid rgba(255,255,255,0.07);
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 14px;
}
.drawer__id {
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: #7e8aa1;
}
.drawer__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: 20px;
    margin: 4px 0 6px;
    color: #e6edf7;
}
.drawer__sub { color: #aab4c4; font-size: 12.5px; margin: 0 0 10px; }
.drawer__badges { display: flex; flex-wrap: wrap; gap: 6px; }

.drawer__body {
    flex: 1;
    overflow-y: auto;
    padding: 16px 22px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.drawer__composer {
    border-top: 1px solid rgba(255,255,255,0.07);
    padding: 16px 22px;
    background: rgba(0, 240, 255, 0.02);
}
.drawer__composer textarea {
    width: 100%;
    padding: 10px 12px;
    background: rgba(255,255,255,0.03);
    border: 1px solid rgba(255,255,255,0.10);
    border-radius: 10px;
    color: #e6edf7;
    font-size: 13.5px;
    font-family: inherit;
    resize: vertical;
    min-height: 64px;
}
.drawer__composer textarea:focus {
    outline: none;
    border-color: #00f0ff;
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
}
.drawer__composer-actions {
    display: flex;
    gap: 8px;
    margin-top: 8px;
    align-items: center;
}
.drawer__composer-actions select {
    flex: 1;
    padding: 8px 10px;
    background: rgba(255,255,255,0.03);
    border: 1px solid rgba(255,255,255,0.10);
    border-radius: 8px;
    color: #e6edf7;
    font-size: 12.5px;
}

/* =====================================================
   BULK ACTION BAR (Fase 19.2)
   ===================================================== */
.bulk-bar {
    position: fixed;
    bottom: 24px;
    left: 50%;
    transform: translateX(-50%) translateY(20px);
    z-index: 80;
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 12px 18px;
    background: linear-gradient(180deg, #182238 0%, #131a2c 100%);
    border: 1px solid rgba(0, 240, 255, 0.35);
    border-radius: 999px;
    box-shadow: 0 14px 48px -12px rgba(0, 240, 255, 0.35),
                0 6px 16px -6px rgba(0, 0, 0, 0.5);
    opacity: 0;
    transition: opacity 220ms, transform 220ms;
    pointer-events: none;
}
.bulk-bar.is-in {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
    pointer-events: auto;
}
.bulk-bar__count {
    color: #aab4c4;
    font-size: 13px;
    padding: 0 6px;
    border-right: 1px solid rgba(255,255,255,0.07);
}
.bulk-bar__count strong { color: #00f0ff; font-weight: 700; }
.bulk-bar__actions { display: flex; gap: 6px; }

/* =====================================================
   GLOBAL SEARCH DROPDOWN (Fase 19.2)
   ===================================================== */
.tshell__search-wrap { position: relative; }
.search-dropdown {
    position: absolute;
    top: calc(100% + 6px);
    left: 0;
    right: 0;
    background: #111827;
    border: 1px solid rgba(0,240,255,0.18);
    border-radius: 12px;
    box-shadow: 0 16px 48px -12px rgba(0,0,0,0.6);
    z-index: 70;
    max-height: 380px;
    overflow-y: auto;
    padding: 6px;
}
.search-dropdown__group {
    padding: 6px 10px 4px;
    font-size: 10.5px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: #7e8aa1;
}
.search-dropdown__item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 10px;
    border-radius: 8px;
    text-decoration: none;
    color: #e6edf7;
    font-size: 13px;
    transition: background 120ms;
}
.search-dropdown__item:hover { background: rgba(0, 240, 255, 0.06); }
.search-dropdown__item strong { font-weight: 500; flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.search-dropdown__item small { color: #7e8aa1; font-size: 11.5px; }
.search-dropdown__empty {
    padding: 20px;
    text-align: center;
    color: #7e8aa1;
    font-size: 13px;
}

/* ---- Toast (Fase 19.1) ---- */
.toast-box {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 300;
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.toast {
    padding: 10px 16px;
    border-radius: 10px;
    background: #111827;
    color: #e6edf7;
    font-size: 13.5px;
    border: 1px solid rgba(0,240,255,0.3);
    box-shadow: 0 8px 32px -8px rgba(0,0,0,0.5);
    opacity: 0;
    transform: translateY(8px);
    transition: opacity 220ms, transform 220ms;
}
.toast.is-in { opacity: 1; transform: translateY(0); }
.toast--ok    { border-color: rgba(0, 240, 255, 0.45); }
.toast--error { border-color: rgba(255, 107, 138, 0.55); color: #ff6b8a; }

@media (max-width: 880px) {
    .tickets-layout { grid-template-columns: 1fr; }
    .tickets-filters { position: static; }
    .ticket-row { grid-template-columns: 24px 36px 1fr; }
    .ticket-row__priority,
    .ticket-row__status,
    .ticket-row__sla { grid-column: 3; justify-self: start; }
}

/* Helpdesk Dashboard — KPI tiles compactos */
.hd-stats {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 12px;
    margin-bottom: 18px;
}
.hd-stat-tile {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: 16px 14px;
    background: #131a2c;
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 12px;
    color: #e6edf7;
    text-decoration: none;
    transition: transform 240ms, border-color 240ms;
}
.hd-stat-tile:hover {
    transform: translateY(-2px);
    border-color: rgba(0, 240, 255, 0.18);
}
.hd-stat-tile__num {
    font-family: "Space Grotesk", sans-serif;
    font-size: 28px;
    font-weight: 700;
    line-height: 1;
    color: #e6edf7;
}
.hd-stat-tile__label {
    font-size: 12px;
    color: #7e8aa1;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}
.hd-stat-tile--accent { border-color: rgba(0, 240, 255, 0.35); }
.hd-stat-tile--accent .hd-stat-tile__num { color: #00f0ff; }
.hd-stat-tile--warn   { border-color: rgba(255, 209, 102, 0.4); }
.hd-stat-tile--warn .hd-stat-tile__num { color: #ffd166; }
.hd-stat-tile--danger { border-color: rgba(255, 107, 138, 0.5); }
.hd-stat-tile--danger .hd-stat-tile__num { color: #ff6b8a; }

@media (max-width: 1100px) {
    .hd-stats { grid-template-columns: repeat(3, 1fr); }
}
@media (max-width: 600px) {
    .hd-stats { grid-template-columns: repeat(2, 1fr); }
}

/* Dashboard — split chart + todo */
.hd-dash-split {
    display: grid;
    grid-template-columns: 7fr 3fr;
    gap: 18px;
}
@media (max-width: 980px) {
    .hd-dash-split { grid-template-columns: 1fr; }
}

.todo-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.todo-item a {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px;
    background: rgba(255,255,255,0.02);
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 12px;
    color: #e6edf7;
    text-decoration: none;
    transition: background 150ms, border-color 150ms;
}
.todo-item a:hover {
    background: rgba(0,240,255,0.06);
    border-color: rgba(0, 240, 255, 0.18);
}
.todo-item__priority {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    flex-shrink: 0;
}
.todo-item strong { display:block; font-size:13px; line-height:1.3; }
.todo-item small { display:block; color: #7e8aa1; font-size: 11.5px; margin-top: 2px; }

/* Contacts table */
.contact-bulkbar {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    background: rgba(0, 240, 255, 0.03);
    border-bottom: 1px solid rgba(255,255,255,0.07);
    font-size: 12.5px;
    color: #aab4c4;
}
.contacts-table tbody td { padding: 12px 14px; }
.contacts-table tbody tr:hover td { background: rgba(0, 240, 255, 0.03); }

:root {
    --bg: #0a0f1c;
    --bg-elevated: #111827;
    --bg-card: #131a2c;
    --bg-card-strong: #182238;
    --border: rgba(255, 255, 255, 0.07);
    --border-strong: rgba(0, 240, 255, 0.18);

    --text: #e6edf7;
    --text-muted: #aab4c4;
    --text-dim: #7e8aa1;

    --cyan: #00f0ff;
    --purple: #8a2be2;
    --cyan-soft: rgba(0, 240, 255, 0.12);
    --purple-soft: rgba(138, 43, 226, 0.18);

    --gradient: linear-gradient(135deg, #00f0ff 0%, #8a2be2 100%);
    --gradient-soft: linear-gradient(135deg, rgba(0, 240, 255, 0.18) 0%, rgba(138, 43, 226, 0.18) 100%);

    --radius-sm: 8px;
    --radius-md: 12px;
    --radius-lg: 18px;
    --radius-xl: 24px;

    --shadow-card: 0 12px 40px -12px rgba(0, 0, 0, 0.55);
    --shadow-glow-cyan: 0 0 0 1px rgba(0, 240, 255, 0.35), 0 18px 50px -12px rgba(0, 240, 255, 0.35);

    --transition-fast: 150ms cubic-bezier(0.4, 0, 0.2, 1);
    --transition: 240ms cubic-bezier(0.4, 0, 0.2, 1);

    --container: 1180px;
}

/* ---------- Reset ---------- */
*,
*::before,
*::after { box-sizing: border-box; }

html, body { margin: 0; padding: 0; }
html { scroll-behavior: smooth; }

body {
    background: var(--bg);
    color: var(--text);
    font-family: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    font-size: 16px;
    line-height: 1.55;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

img, svg { display: block; max-width: 100%; }
a { color: inherit; text-decoration: none; transition: color var(--transition-fast); }
a:hover { color: var(--cyan); }
button { font-family: inherit; cursor: pointer; }
ul { list-style: none; padding: 0; margin: 0; }

h1, h2, h3, h4, h5 {
    font-family: "Space Grotesk", "Inter", sans-serif;
    font-weight: 600;
    color: #ffffff;
    letter-spacing: -0.01em;
    margin: 0 0 0.4em 0;
    line-height: 1.18;
}

.container { max-width: var(--container); margin: 0 auto; padding: 0 24px; }

/* ---------- Utilidades ---------- */
.text-gradient {
    background: var(--gradient);
    -webkit-background-clip: text;
    background-clip: text;
    color: transparent;
}

.eyebrow {
    display: inline-block;
    text-transform: uppercase;
    letter-spacing: 0.18em;
    font-size: 12px;
    font-weight: 600;
    color: var(--cyan);
    background: var(--cyan-soft);
    border: 1px solid var(--border-strong);
    padding: 6px 12px;
    border-radius: 999px;
    margin-bottom: 18px;
}

.section-head { text-align: center; max-width: 720px; margin: 0 auto 56px auto; }
.section-title { font-family: "Space Grotesk", sans-serif; font-size: clamp(28px, 4vw, 42px); }
.section-sub { color: var(--text-muted); font-size: 17px; }

/* ---------- Botones ---------- */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 11px 20px;
    border-radius: var(--radius-md);
    border: 1px solid transparent;
    font-family: "Space Grotesk", sans-serif;
    font-weight: 600;
    font-size: 15px;
    letter-spacing: 0.2px;
    cursor: pointer;
    transition: transform var(--transition), box-shadow var(--transition),
        background var(--transition), color var(--transition), border-color var(--transition);
    white-space: nowrap;
}
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn--xl { padding: 15px 28px; font-size: 16px; }
.btn--block { width: 100%; }

.btn--primary {
    color: #06121f;
    background: var(--gradient);
    box-shadow: 0 8px 24px -10px rgba(0, 240, 255, 0.55);
}
.btn--primary:hover {
    transform: translateY(-1px);
    box-shadow: 0 14px 36px -12px rgba(138, 43, 226, 0.7);
    color: #06121f;
}

.btn--ghost {
    color: var(--text);
    background: rgba(255, 255, 255, 0.03);
    border-color: var(--border);
}
.btn--ghost:hover {
    color: var(--cyan);
    border-color: var(--border-strong);
    background: var(--cyan-soft);
}

/* ---------- Header ---------- */
.site-header {
    position: sticky;
    top: 0;
    z-index: 50;
    backdrop-filter: blur(14px);
    background: rgba(10, 15, 28, 0.75);
    border-bottom: 1px solid var(--border);
}
.site-header__inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    padding-top: 14px;
    padding-bottom: 14px;
}

.brand {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    font-family: "Space Grotesk", sans-serif;
    font-weight: 600;
    font-size: 17px;
    letter-spacing: 0.5px;
    color: var(--text);
}
.brand:hover { color: var(--text); }
.brand__mark {
    width: 28px;
    height: 28px;
    border-radius: 8px;
    background: var(--gradient);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 6px 20px -6px rgba(0, 240, 255, 0.6);
}
.brand__dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #06121f;
}
.brand__text strong { color: var(--cyan); margin-right: 2px; }

/* Navegación */
.primary-nav__list { display: flex; align-items: center; gap: 6px; }
.primary-nav__item > a,
.primary-nav__trigger {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 9px 14px;
    border-radius: var(--radius-sm);
    font-size: 14px;
    font-weight: 500;
    color: var(--text-muted);
    background: transparent;
    border: 0;
    transition: color var(--transition-fast), background var(--transition-fast);
}
.primary-nav__item > a:hover,
.primary-nav__trigger:hover {
    color: var(--text);
    background: rgba(255, 255, 255, 0.04);
}

/* Mega menú */
.has-mega { position: relative; }
.mega-menu {
    position: absolute;
    top: calc(100% + 12px);
    left: -16px;
    width: 620px;
    max-width: 92vw;
    padding: 18px;
    background: var(--bg-elevated);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-card);
    opacity: 0;
    pointer-events: none;
    transform: translateY(8px);
    transition: opacity var(--transition), transform var(--transition);
    z-index: 60;
}
.has-mega:hover .mega-menu,
.has-mega:focus-within .mega-menu,
.has-mega.is-open .mega-menu {
    opacity: 1;
    pointer-events: auto;
    transform: translateY(0);
}
.mega-menu__grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 10px;
}
.mega-card {
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding: 14px;
    border-radius: var(--radius-md);
    border: 1px solid transparent;
    background: rgba(255, 255, 255, 0.02);
    transition: background var(--transition), border-color var(--transition), transform var(--transition);
}
.mega-card:hover {
    background: rgba(0, 240, 255, 0.05);
    border-color: var(--border-strong);
    transform: translateY(-2px);
}
.mega-card__icon {
    width: 32px; height: 32px;
    display: inline-flex; align-items: center; justify-content: center;
    border-radius: 8px;
    font-size: 14px;
    color: #06121f;
}
.mega-card__icon--cyan { background: var(--cyan); }
.mega-card__icon--purple { background: var(--purple); color: #ffffff; }
.mega-card__title { font-family: "Space Grotesk", sans-serif; font-size: 15px; color: var(--text); }
.mega-card__desc { font-size: 12.5px; color: var(--text-dim); }

.header-actions { display: flex; align-items: center; gap: 10px; }
.inline-form { display: inline; margin: 0; }

/* ---------- Hero ---------- */
.hero {
    position: relative;
    overflow: hidden;
    padding: 80px 0 96px;
}
.hero__bg {
    position: absolute;
    inset: 0;
    pointer-events: none;
}
.hero__glow {
    position: absolute;
    width: 520px;
    height: 520px;
    border-radius: 50%;
    filter: blur(90px);
    opacity: 0.45;
}
.hero__glow--cyan { background: var(--cyan); top: -120px; left: -100px; }
.hero__glow--purple { background: var(--purple); bottom: -160px; right: -120px; opacity: 0.5; }
.hero__grid {
    position: absolute;
    inset: 0;
    background-image:
        linear-gradient(rgba(255, 255, 255, 0.04) 1px, transparent 1px),
        linear-gradient(90deg, rgba(255, 255, 255, 0.04) 1px, transparent 1px);
    background-size: 48px 48px;
    mask-image: radial-gradient(ellipse at center, #000 30%, transparent 75%);
    opacity: 0.7;
}

.hero__inner {
    position: relative;
    display: grid;
    grid-template-columns: 1.15fr 0.85fr;
    gap: 56px;
    align-items: center;
}
.hero__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: clamp(34px, 5vw, 56px);
    font-weight: 700;
    line-height: 1.1;
    margin-bottom: 20px;
}
.hero__subtitle {
    font-size: 18px;
    color: var(--text-muted);
    max-width: 540px;
    margin-bottom: 28px;
}
.hero__ctas { display: flex; flex-wrap: wrap; gap: 12px; margin-bottom: 28px; }
.hero__bullets {
    display: flex; flex-wrap: wrap; gap: 22px;
    color: var(--text-dim); font-size: 13.5px;
}
.hero__bullets li::first-letter { color: var(--cyan); font-weight: 700; }

/* Tarjeta de signup */
.signup-card {
    position: relative;
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
    border: 1px solid var(--border);
    border-radius: var(--radius-xl);
    padding: 28px;
    box-shadow: var(--shadow-card);
}
.signup-card::before {
    content: "";
    position: absolute;
    inset: -1px;
    border-radius: inherit;
    padding: 1px;
    background: var(--gradient);
    -webkit-mask:
        linear-gradient(#000 0 0) content-box,
        linear-gradient(#000 0 0);
    -webkit-mask-composite: xor;
            mask-composite: exclude;
    opacity: 0.45;
    pointer-events: none;
}
.signup-card__header { margin-bottom: 18px; }
.signup-card__header h2 { font-size: 22px; }
.signup-card__header p { color: var(--text-muted); margin: 0; font-size: 14px; }

/* ---------- Forms ---------- */
.form { display: flex; flex-direction: column; gap: 14px; }
.form__row { display: flex; flex-direction: column; gap: 6px; }
.form__row label { font-size: 13px; color: var(--text-muted); font-weight: 500; }
.form input[type="text"],
.form input[type="email"],
.form input[type="password"] {
    width: 100%;
    padding: 12px 14px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    color: var(--text);
    font-size: 14.5px;
    font-family: inherit;
    transition: border-color var(--transition-fast), box-shadow var(--transition-fast),
        background var(--transition-fast);
}
.form input:focus {
    outline: none;
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
    background: rgba(0, 240, 255, 0.04);
}
.form__hint { font-size: 12px; color: var(--text-dim); }
.form__error {
    font-size: 12px;
    color: #ff6b8a;
    background: rgba(255, 107, 138, 0.08);
    border-left: 2px solid #ff6b8a;
    padding: 4px 8px;
    border-radius: 4px;
}
.form__check {
    display: flex; align-items: flex-start; gap: 10px;
    font-size: 13px; color: var(--text-muted);
    cursor: pointer;
}
.form__check input { margin-top: 3px; accent-color: var(--cyan); }
.form__alt {
    text-align: center;
    font-size: 13.5px;
    color: var(--text-muted);
    margin: 4px 0 0 0;
}
.form__alt a { color: var(--cyan); font-weight: 500; }

/* ---------- Productos ---------- */
.products { padding: 96px 0 64px; }
.product-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 22px;
}
.product-card {
    position: relative;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 26px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    transition: transform var(--transition), border-color var(--transition),
        box-shadow var(--transition), background var(--transition);
}
.product-card:hover {
    transform: translateY(-4px);
    border-color: var(--border-strong);
    box-shadow: var(--shadow-glow-cyan);
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
}
.product-card--soon { opacity: 0.85; }
.product-card__top {
    display: flex; align-items: center; justify-content: space-between;
}
.product-card__icon {
    width: 44px; height: 44px;
    display: inline-flex; align-items: center; justify-content: center;
    border-radius: var(--radius-md);
    background: var(--gradient-soft);
    border: 1px solid var(--border-strong);
    color: var(--cyan);
    font-size: 20px;
}
.product-card__title { font-family: "Space Grotesk", sans-serif; font-size: 20px; }
.product-card__desc { color: var(--text-muted); font-size: 14.5px; flex: 1; margin: 0; }
.product-card__foot {
    display: flex; align-items: center; justify-content: space-between;
    padding-top: 12px;
    border-top: 1px dashed var(--border);
}
.product-card__price {
    font-family: "Space Grotesk", sans-serif;
    font-size: 18px;
    color: var(--text);
}
.product-card__price small {
    display: block;
    font-size: 11px;
    color: var(--text-dim);
    font-weight: 400;
}
.link-arrow {
    color: var(--cyan); font-weight: 600; font-size: 14px;
    transition: transform var(--transition);
}
.link-arrow:hover { transform: translateX(3px); }
.link-arrow--muted { color: var(--text-dim); }

/* Tags */
.tag {
    display: inline-block;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.1em;
    padding: 4px 10px;
    border-radius: 999px;
    border: 1px solid transparent;
}
.tag--live { color: var(--cyan); background: var(--cyan-soft); border-color: var(--border-strong); }
.tag--soon { color: #c4a3ff; background: var(--purple-soft); border-color: rgba(138, 43, 226, 0.4); }
.tag--beta { color: #ffd166; background: rgba(255, 209, 102, 0.10); border-color: rgba(255, 209, 102, 0.4); }

/* Waitlist por módulo (Fase 31) */
.js-waitlist-toggle {
    background: none;
    border: 0;
    padding: 0;
    font: inherit;
    color: inherit;
    cursor: pointer;
}
.waitlist-form {
    margin-top: 14px;
    padding-top: 14px;
    border-top: 1px dashed rgba(255, 255, 255, 0.08);
}
.waitlist-form__label {
    display: block;
    font-size: 12px;
    color: var(--text-dim);
    margin-bottom: 6px;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}
.waitlist-form__row {
    display: flex;
    gap: 8px;
}
.waitlist-form__row input[type="email"] {
    flex: 1;
    min-width: 0;
    padding: 10px 12px;
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.10);
    background: rgba(255, 255, 255, 0.03);
    color: inherit;
    font: inherit;
}
.waitlist-form__row input[type="email"]:focus {
    outline: 2px solid var(--cyan);
    outline-offset: 1px;
}
.waitlist-form__hint {
    display: block;
    margin-top: 8px;
    font-size: 11px;
    color: var(--text-dim);
}

/* ---------- Pricing ---------- */
.pricing { padding: 64px 0 96px; }
.billing-toggle {
    display: inline-flex;
    margin: 0 auto 36px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 999px;
    padding: 4px;
    gap: 4px;
    width: fit-content;
}
.billing-toggle { display: flex; justify-content: center; }
.billing-toggle__btn {
    padding: 10px 20px;
    border: 0;
    background: transparent;
    color: var(--text-muted);
    border-radius: 999px;
    font-weight: 600;
    font-size: 13.5px;
    transition: background var(--transition), color var(--transition);
    display: inline-flex; align-items: center; gap: 8px;
}
.billing-toggle__btn.is-active {
    background: var(--gradient);
    color: #06121f;
    box-shadow: 0 6px 18px -6px rgba(0, 240, 255, 0.5);
}
.badge {
    display: inline-block;
    font-size: 10.5px;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 4px;
    background: rgba(255, 255, 255, 0.18);
    color: inherit;
}
.billing-toggle__btn:not(.is-active) .badge {
    background: var(--purple-soft);
    color: #d6bdff;
}

.price-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 22px;
    margin-top: 8px;
}
.price-card {
    position: relative;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 30px 26px;
    display: flex;
    flex-direction: column;
    gap: 16px;
    transition: transform var(--transition), border-color var(--transition);
}
.price-card:hover { transform: translateY(-3px); border-color: var(--border-strong); }
.price-card--feature {
    border-color: rgba(0, 240, 255, 0.3);
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
    box-shadow: var(--shadow-glow-cyan);
}
.price-card__ribbon {
    position: absolute;
    top: -12px; right: 22px;
    background: var(--gradient);
    color: #06121f;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    padding: 4px 10px;
    border-radius: 999px;
}
.price-card__name { font-family: "Space Grotesk", sans-serif; font-size: 20px; }
.price-card__desc { color: var(--text-muted); font-size: 14px; margin: 0; }
.price-card__amount {
    display: flex; align-items: baseline; gap: 4px; flex-wrap: wrap;
    font-family: "Space Grotesk", sans-serif;
}
.price-card__amount .currency { font-size: 20px; color: var(--text-muted); }
.price-card__amount .value {
    font-size: 42px;
    font-weight: 700;
    background: var(--gradient);
    -webkit-background-clip: text;
    background-clip: text;
    color: transparent;
}
.price-card__amount .suffix { font-size: 13px; color: var(--text-dim); }
.price-card__features {
    display: flex; flex-direction: column; gap: 8px;
    color: var(--text-muted); font-size: 14px;
}
.price-card__features li {
    padding-left: 22px;
    position: relative;
}
.price-card__features li::before {
    content: "";
    position: absolute;
    left: 0; top: 7px;
    width: 12px; height: 12px;
    border-radius: 50%;
    background: var(--gradient);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.12);
}

.pricing--page { padding-top: 80px; }
.pricing__note {
    text-align: center;
    color: var(--text-dim);
    font-size: 13px;
    margin-top: 32px;
}

/* Pricing single-column (1 plan) */
.price-grid--single {
    grid-template-columns: minmax(280px, 520px);
    justify-content: center;
}

/* =====================================================
   TRUST BAND
   ===================================================== */
.trust {
    padding: 80px 0;
    background:
        radial-gradient(ellipse at 20% 10%, rgba(0, 240, 255, 0.06), transparent 60%),
        radial-gradient(ellipse at 80% 90%, rgba(138, 43, 226, 0.10), transparent 60%);
    border-top: 1px solid var(--border);
    border-bottom: 1px solid var(--border);
}
.trust__inner {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 36px;
    align-items: center;
    max-width: 980px;
    margin: 0 auto;
}
.trust__badge {
    width: 88px;
    height: 88px;
    border-radius: 22px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--gradient-soft);
    border: 1px solid var(--border-strong);
    flex-shrink: 0;
}
.trust__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: clamp(22px, 3vw, 30px);
    line-height: 1.25;
    margin: 0 0 10px 0;
}
.trust__sub {
    color: var(--text-muted);
    font-size: 15px;
    line-height: 1.7;
    margin: 0 0 20px 0;
}
.trust__points {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 18px;
    margin: 0;
    padding: 0;
    list-style: none;
}
.trust__points li {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: 14px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
}
.trust__points strong {
    color: var(--cyan);
    font-size: 13.5px;
    font-family: "Space Grotesk", sans-serif;
}
.trust__points span {
    color: var(--text-muted);
    font-size: 13px;
}
@media (max-width: 720px) {
    .trust__inner { grid-template-columns: 1fr; text-align: left; }
    .trust__badge { margin-bottom: 8px; }
}

/* ---------- Auth pages ---------- */
.auth-page {
    min-height: calc(100vh - 80px);
    display: flex;
    align-items: center;
    padding: 64px 0;
    background:
        radial-gradient(ellipse at 20% 0%, rgba(0, 240, 255, 0.12), transparent 55%),
        radial-gradient(ellipse at 80% 100%, rgba(138, 43, 226, 0.18), transparent 55%);
}
.auth-page__inner { display: flex; justify-content: center; }
.auth-card {
    width: 100%;
    max-width: 460px;
    padding: 36px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-card);
}
.auth-card--narrow { text-align: center; }
.auth-card__head { margin-bottom: 22px; }
.auth-card__head h1 { font-size: 26px; }
.auth-card__head p { color: var(--text-muted); margin: 0; }
.auth-card__icon {
    width: 56px; height: 56px;
    display: inline-flex; align-items: center; justify-content: center;
    margin: 0 auto 18px;
    border-radius: 16px;
    background: var(--gradient);
    color: #06121f;
    font-size: 24px;
    box-shadow: 0 12px 36px -10px rgba(0, 240, 255, 0.5);
}
.auth-card__head--centered { text-align: center; }
.auth-card__logo {
    display: block;
    max-width: 180px;
    max-height: 80px;
    width: auto;
    height: auto;
    object-fit: contain;
    margin: 0 auto 18px;
}
.auth-card__brand {
    margin: 0 0 14px;
    font-size: 20px;
    font-weight: 600;
    letter-spacing: 0.2px;
    color: var(--text-muted);
}

/* ---------- Flash ---------- */
.flash-stack {
    position: fixed;
    top: 80px; right: 24px;
    z-index: 100;
    display: flex;
    flex-direction: column;
    gap: 10px;
    max-width: 360px;
}
.flash {
    padding: 12px 16px;
    border-radius: var(--radius-md);
    font-size: 14px;
    border: 1px solid var(--border);
    background: var(--bg-elevated);
    box-shadow: var(--shadow-card);
    animation: slideIn 240ms cubic-bezier(0.4, 0, 0.2, 1);
}
.flash--success { border-color: rgba(0, 240, 255, 0.45); color: var(--cyan); }
.flash--info { border-color: rgba(0, 240, 255, 0.25); }
.flash--warning { border-color: rgba(255, 200, 0, 0.4); color: #ffd166; }
.flash--danger { border-color: rgba(255, 107, 138, 0.5); color: #ff6b8a; }

@keyframes slideIn {
    from { opacity: 0; transform: translateX(20px); }
    to { opacity: 1; transform: translateX(0); }
}

/* ---------- Footer ---------- */
.site-footer {
    margin-top: 80px;
    border-top: 1px solid var(--border);
    background: rgba(255, 255, 255, 0.015);
}
.site-footer__inner {
    padding: 48px 24px 32px;
    display: grid;
    grid-template-columns: 1.2fr 2fr;
    gap: 40px;
}
.site-footer__brand p { color: var(--text-dim); font-size: 14px; margin-top: 6px; }
.site-footer__cols {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 24px;
}
.site-footer__cols h4 {
    font-size: 13px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: var(--text-dim);
    font-weight: 600;
    margin-bottom: 12px;
}
.site-footer__cols a {
    color: var(--text-muted);
    font-size: 14px;
    line-height: 2;
}
.site-footer__cols a:hover { color: var(--cyan); }
.site-footer__bottom {
    text-align: center;
    padding: 18px 0;
    border-top: 1px solid var(--border);
    color: var(--text-dim);
    font-size: 13px;
}

/* ---------- Responsive ---------- */
@media (max-width: 960px) {
    .hero__inner { grid-template-columns: 1fr; }
    .signup-card { order: 2; }
    .mega-menu { width: 92vw; left: 50%; transform: translate(-50%, 8px); }
    .has-mega:hover .mega-menu,
    .has-mega:focus-within .mega-menu,
    .has-mega.is-open .mega-menu { transform: translate(-50%, 0); }
    .site-footer__inner { grid-template-columns: 1fr; }
    .site-footer__cols { grid-template-columns: repeat(3, 1fr); }
}
@media (max-width: 720px) {
    .primary-nav { display: none; }
    .header-actions .btn--ghost { display: none; }
    .site-footer__cols { grid-template-columns: 1fr 1fr; }
    .hero { padding: 56px 0 72px; }
}

/* =====================================================
   BACKOFFICE / SUPER ADMIN
   ===================================================== */

.admin-layout .site-main { padding: 0; }
.admin-layout main.site-main > .flash-stack { display: none; } /* usamos el propio del admin */

.admin {
    display: grid;
    grid-template-columns: 260px 1fr;
    min-height: 100vh;
    background: var(--bg);
}

/* ---- Sidebar ---- */
.admin__sidebar {
    position: sticky;
    top: 0;
    height: 100vh;
    padding: 24px 18px;
    background: var(--bg-elevated);
    border-right: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    gap: 22px;
}
.admin__brand {
    padding: 4px 6px;
}
.admin__nav {
    display: flex;
    flex-direction: column;
    gap: 4px;
    flex: 1;
}
.admin__nav-link {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 12px;
    border-radius: var(--radius-md);
    font-size: 14px;
    color: var(--text-muted);
    transition: background var(--transition-fast), color var(--transition-fast);
}
.admin__nav-link:hover {
    color: var(--text);
    background: rgba(255, 255, 255, 0.03);
}
.admin__nav-link.is-active {
    color: var(--cyan);
    background: var(--cyan-soft);
    border: 1px solid var(--border-strong);
}
.admin__nav-link span {
    width: 22px;
    text-align: center;
    opacity: 0.8;
}

.admin__sidebar-foot {
    padding-top: 14px;
    border-top: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    gap: 12px;
}
.admin__user {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 6px 4px;
}
.admin__user-avatar {
    width: 36px; height: 36px;
    border-radius: 10px;
    background: var(--gradient);
    color: #06121f;
    font-weight: 700;
    display: inline-flex; align-items: center; justify-content: center;
    font-family: "Space Grotesk", sans-serif;
}
.admin__user-name {
    font-size: 13px;
    color: var(--text);
    max-width: 160px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.admin__user-role {
    font-size: 11px;
    color: var(--cyan);
    text-transform: uppercase;
    letter-spacing: 0.1em;
}

/* ---- Main area ---- */
.admin__main {
    min-width: 0;
    padding: 28px 36px 48px;
}
.admin__topbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    margin-bottom: 24px;
    padding-bottom: 18px;
    border-bottom: 1px solid var(--border);
}
.admin__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: 26px;
    margin: 0;
}
.admin__subtitle {
    color: var(--text-muted);
    font-size: 14px;
    margin: 4px 0 0;
}

.admin__flash-stack {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 20px;
}
.admin__flash-stack .flash { position: static; }

.admin__content { display: flex; flex-direction: column; gap: 24px; }

/* ---- KPI ---- */
.kpi-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 16px;
}
.kpi-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 22px;
    display: flex;
    flex-direction: column;
    gap: 6px;
    transition: transform var(--transition), border-color var(--transition);
}
.kpi-card:hover {
    transform: translateY(-2px);
    border-color: var(--border-strong);
}
.kpi-card__label {
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.14em;
    color: var(--text-dim);
}
.kpi-card__value {
    font-family: "Space Grotesk", sans-serif;
    font-size: 34px;
    font-weight: 700;
    background: var(--gradient);
    -webkit-background-clip: text;
    background-clip: text;
    color: transparent;
    line-height: 1.1;
}
.kpi-card__hint {
    font-size: 12.5px;
    color: var(--text-muted);
}

/* ---- Panels & tables ---- */
.admin-panel {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 22px;
}
.admin-panel__head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 16px;
    flex-wrap: wrap;
}
.admin-panel__head h2 {
    font-size: 17px;
    margin: 0;
}
.admin-panel__hint { color: var(--text-muted); font-size: 13.5px; margin: 4px 0 0; }
.admin-panel__empty {
    color: var(--text-dim);
    text-align: center;
    padding: 32px;
    margin: 0;
}

.data-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    font-size: 14px;
}
.data-table thead th {
    text-align: left;
    font-size: 11.5px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: var(--text-dim);
    padding: 10px 12px;
    border-bottom: 1px solid var(--border);
    font-weight: 600;
}
.data-table tbody td {
    padding: 13px 12px;
    border-bottom: 1px solid var(--border);
    color: var(--text);
    vertical-align: middle;
}
.data-table tbody tr:last-child td { border-bottom: 0; }
.data-table tbody tr:hover td { background: rgba(0, 240, 255, 0.03); }
.data-table code {
    font-family: "SF Mono", Menlo, monospace;
    font-size: 12.5px;
    color: var(--cyan);
    background: var(--cyan-soft);
    padding: 2px 6px;
    border-radius: 4px;
}
.data-table .num { text-align: right; font-variant-numeric: tabular-nums; }
.data-table .actions { text-align: right; }

.btn--sm { padding: 7px 14px; font-size: 13px; }

/* ---- Formulario en grid ---- */
.form--grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 16px;
}
.form--grid .form__row--span-2 { grid-column: span 2; }
.form--grid .form__actions {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
    margin-top: 8px;
}
.form__checks-inline { display: flex; gap: 20px; padding-top: 4px; }

/* Input numérico coherente */
.form input[type="number"] {
    width: 100%;
    padding: 12px 14px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    color: var(--text);
    font-size: 14.5px;
    font-family: inherit;
}
.form input[type="number"]:focus {
    outline: none;
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
}

/* =====================================================
   AI TOOLS — PDF a Excel
   ===================================================== */

.dropzone {
    border: 2px dashed rgba(0, 240, 255, 0.35);
    border-radius: var(--radius-xl);
    padding: 64px 32px;
    text-align: center;
    cursor: pointer;
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
    transition: transform var(--transition), border-color var(--transition),
        background var(--transition), box-shadow var(--transition);
    outline: none;
}
.dropzone:hover,
.dropzone:focus-visible,
.dropzone.is-drag {
    border-color: var(--cyan);
    background:
        radial-gradient(ellipse at top, rgba(0, 240, 255, 0.10), transparent 60%),
        linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
    box-shadow: var(--shadow-glow-cyan);
    transform: translateY(-2px);
}
.dropzone__icon {
    margin: 0 auto 18px;
    width: 80px;
    height: 80px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 22px;
    background: var(--gradient-soft);
    border: 1px solid var(--border-strong);
}
.dropzone h3 {
    font-family: "Space Grotesk", sans-serif;
    font-size: 22px;
    margin: 0 0 6px 0;
}
.dropzone p {
    color: var(--text-muted);
    margin: 0 0 20px 0;
    font-size: 14px;
}

/* Spinner de carga */
.ai-loading {
    text-align: center;
    padding: 64px 32px;
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
    border: 1px solid var(--border-strong);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-card);
}
.ai-loading__spinner {
    width: 72px;
    height: 72px;
    margin: 0 auto 22px;
    border-radius: 50%;
    background: conic-gradient(from 0deg, transparent 0%, var(--cyan) 35%, var(--purple) 70%, transparent 100%);
    -webkit-mask: radial-gradient(circle, transparent 26px, #000 28px);
            mask: radial-gradient(circle, transparent 26px, #000 28px);
    animation: aiSpin 1.4s linear infinite;
}
@keyframes aiSpin { to { transform: rotate(360deg); } }
.ai-loading h3 {
    font-family: "Space Grotesk", sans-serif;
    font-size: 18px;
    color: var(--cyan);
    margin: 0 0 6px 0;
    animation: aiPulse 2s ease-in-out infinite;
}
.ai-loading p {
    color: var(--text-muted);
    margin: 0;
    font-size: 14px;
}
@keyframes aiPulse {
    0%, 100% { opacity: 0.85; }
    50%      { opacity: 1; }
}

/* Mensaje post-procesado */
.ai-message {
    margin-top: 18px;
    padding: 14px 18px;
    border-radius: var(--radius-md);
    text-align: center;
    font-size: 14.5px;
    font-weight: 500;
    border: 1px solid var(--border);
    animation: slideIn 240ms cubic-bezier(0.4, 0, 0.2, 1);
}
.ai-message--success {
    color: var(--cyan);
    background: var(--cyan-soft);
    border-color: var(--border-strong);
}
.ai-message--error {
    color: #ff6b8a;
    background: rgba(255, 107, 138, 0.10);
    border-color: rgba(255, 107, 138, 0.45);
}

/* =====================================================
   HELPDESK
   ===================================================== */

/* =====================================================
   Salud del sistema (Fase 18)
   ===================================================== */
.health-light {
    display: inline-block;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    margin-right: 6px;
    vertical-align: middle;
}
.health-light--ok   { background: #93e0a3; box-shadow: 0 0 6px rgba(0, 200, 120, 0.6); }
.health-light--warn { background: #ffd166; box-shadow: 0 0 6px rgba(255, 209, 102, 0.6); }
.health-light--crit { background: #ff6b8a; box-shadow: 0 0 8px rgba(255, 107, 138, 0.7); animation: healthBlink 1.6s infinite; }
@keyframes healthBlink {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.45; }
}
.health-card--ok   { border-color: rgba(0, 200, 120, 0.30); }
.health-card--warn { border-color: rgba(255, 209, 102, 0.45); }
.health-card--crit { border-color: rgba(255, 107, 138, 0.55); }

/* =====================================================
   Feature requests (Fase 17)
   ===================================================== */
.fr-grid {
    display: flex;
    flex-direction: column;
    gap: 12px;
}
.fr-card {
    display: flex;
    gap: 16px;
    padding: 18px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    transition: border-color var(--transition);
}
.fr-card:hover { border-color: var(--border-strong); }
.fr-card__vote {
    flex-shrink: 0;
    margin: 0;
}
.fr-vote-btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 2px;
    width: 56px;
    padding: 12px 0;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    color: var(--text-muted);
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    cursor: pointer;
    transition: all var(--transition-fast);
}
.fr-vote-btn:hover {
    color: var(--cyan);
    background: var(--cyan-soft);
    border-color: var(--border-strong);
    transform: translateY(-2px);
}
.fr-vote-btn.is-voted {
    color: #06121f;
    background: var(--gradient);
    border-color: transparent;
}
.fr-vote-btn span { font-size: 16px; }
.fr-card__body { flex: 1; min-width: 0; }

.fr-status {
    margin-left: 8px;
    font-size: 11px;
    padding: 3px 9px;
}
.fr-status--under_review { color: #aab4c4; background: rgba(255,255,255,0.06); border-color: var(--border); }
.fr-status--planned      { color: #00f0ff; background: var(--cyan-soft); border-color: var(--border-strong); }
.fr-status--in_progress  { color: #ffd166; background: rgba(255,209,102,0.12); border-color: rgba(255,209,102,0.4); }
.fr-status--completed    { color: #93e0a3; background: rgba(0,200,120,0.10); border-color: rgba(0,200,120,0.3); }
.fr-status--rejected     { color: #ff6b8a; background: rgba(255,107,138,0.10); border-color: rgba(255,107,138,0.4); }

.fr-admin-response {
    margin-top: 10px;
    padding: 10px 12px;
    background: var(--purple-soft);
    border-left: 3px solid var(--purple);
    border-radius: 6px;
    color: var(--text);
    font-size: 13px;
    line-height: 1.5;
}
.fr-admin-row {
    padding: 18px 0;
    border-bottom: 1px dashed var(--border);
}
.fr-admin-row:last-child { border-bottom: 0; }

/* =====================================================
   Banner de impersonación (Fase 17)
   ===================================================== */
.impersonation-bar {
    position: sticky;
    top: 0;
    z-index: 200;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 10px 24px;
    background: linear-gradient(90deg, #ff6b8a 0%, #b13a59 100%);
    color: #fff;
    font-size: 13.5px;
    font-weight: 500;
    box-shadow: 0 4px 12px rgba(255, 107, 138, 0.25);
    animation: impersonationPulse 2.5s ease-in-out infinite;
}
.impersonation-bar strong { color: #fff; }
.impersonation-bar__btn {
    background: rgba(0, 0, 0, 0.25);
    color: #fff;
    border: 1px solid rgba(255, 255, 255, 0.3);
    padding: 6px 14px;
    border-radius: 6px;
    font-weight: 600;
    cursor: pointer;
    font-size: 12.5px;
}
.impersonation-bar__btn:hover { background: rgba(0, 0, 0, 0.45); }
@keyframes impersonationPulse {
    0%, 100% { box-shadow: 0 4px 12px rgba(255, 107, 138, 0.25); }
    50%      { box-shadow: 0 4px 24px rgba(255, 107, 138, 0.55); }
}

/* =====================================================
   Anuncio global (Fase 17)
   ===================================================== */
.announcement-bar {
    padding: 10px 24px;
    text-align: center;
    font-size: 13.5px;
    font-weight: 500;
    border-bottom: 1px solid var(--border);
}
.announcement-bar--info    { background: var(--cyan-soft); color: var(--cyan); border-color: var(--border-strong); }
.announcement-bar--warning { background: rgba(255, 209, 102, 0.10); color: #ffd166; border-color: rgba(255, 209, 102, 0.4); }
.announcement-bar--danger  { background: rgba(255, 107, 138, 0.10); color: #ff6b8a; border-color: rgba(255, 107, 138, 0.4); }
.announcement-bar--success { background: rgba(0, 200, 120, 0.10); color: #93e0a3; border-color: rgba(0, 200, 120, 0.3); }

/* =====================================================
   Toggle switch (Fase 15.2 — control admin)
   ===================================================== */
.ca-toggle {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    padding: 14px;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    background: rgba(255, 255, 255, 0.02);
    margin-bottom: 8px;
    cursor: pointer;
    transition: background var(--transition-fast), border-color var(--transition-fast);
}
.ca-toggle:hover {
    background: rgba(0, 240, 255, 0.04);
    border-color: var(--border-strong);
}
.ca-toggle input[type="checkbox"] {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}
.ca-toggle__slider {
    position: relative;
    flex-shrink: 0;
    width: 44px;
    height: 24px;
    background: rgba(255, 255, 255, 0.08);
    border: 1px solid var(--border);
    border-radius: 999px;
    transition: background var(--transition-fast), border-color var(--transition-fast);
    margin-top: 2px;
}
.ca-toggle__slider::before {
    content: "";
    position: absolute;
    top: 1px;
    left: 1px;
    width: 20px;
    height: 20px;
    background: var(--text-muted);
    border-radius: 50%;
    transition: transform var(--transition), background var(--transition);
}
.ca-toggle input:checked ~ .ca-toggle__slider {
    background: var(--gradient);
    border-color: transparent;
}
.ca-toggle input:checked ~ .ca-toggle__slider::before {
    transform: translateX(20px);
    background: #06121f;
}
.ca-toggle__label {
    display: flex;
    flex-direction: column;
    gap: 2px;
    color: var(--text);
    font-size: 14px;
}
.ca-toggle__label small {
    color: var(--text-muted);
    font-size: 12.5px;
    line-height: 1.4;
}
.ca-toggle--strong {
    border-style: dashed;
    border-color: rgba(138, 43, 226, 0.4);
    background: rgba(138, 43, 226, 0.05);
}

/* Select de rol en tabla de agentes */
.agents-role-select {
    padding: 6px 10px;
    background: rgba(255,255,255,0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    color: var(--text);
    font-size: 12.5px;
    font-family: inherit;
}
.agents-role-select:hover { border-color: var(--cyan); }
.agents-role-select:focus { outline: none; border-color: var(--cyan); }

/* =====================================================
   TENANT DASHBOARD WIDGETS (Fase 16)
   ===================================================== */
.kpi-card--accent {
    border-color: rgba(0, 240, 255, 0.35);
}
.kpi-card--accent .kpi-card__value { color: var(--cyan); -webkit-text-fill-color: var(--cyan); background: none; }
.kpi-card--danger {
    border-color: rgba(255, 107, 138, 0.45);
}
.kpi-card--danger .kpi-card__value { color: #ff6b8a; -webkit-text-fill-color: #ff6b8a; background: none; }
.kpi-card--warn {
    border-color: rgba(255, 209, 102, 0.4);
}
.kpi-card--warn .kpi-card__value { color: #ffd166; -webkit-text-fill-color: #ffd166; background: none; }

.t-dash-grid {
    display: grid;
    grid-template-columns: 1.4fr 1fr;
    gap: 18px;
}
@media (max-width: 880px) {
    .t-dash-grid { grid-template-columns: 1fr; }
}

.activity-feed {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 12px;
}
.activity-item {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    padding: 10px 0;
    border-bottom: 1px dashed var(--border);
}
.activity-item:last-child { border-bottom: 0; }
.activity-item__dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    margin-top: 6px;
    flex-shrink: 0;
}
.activity-item__dot--new { background: var(--cyan); box-shadow: 0 0 8px rgba(0,240,255,0.6); }
.activity-item__dot--reply { background: var(--purple); }
.activity-item__text {
    margin: 0;
    font-size: 13px;
    color: var(--text);
    line-height: 1.5;
}
.activity-item__text a { color: var(--cyan); }
.activity-item__time {
    margin: 2px 0 0;
    font-size: 11.5px;
    color: var(--text-dim);
}

.quick-actions {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 10px;
}
.quick-action {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px;
    background: rgba(255,255,255,0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    color: var(--text);
    transition: background var(--transition-fast), border-color var(--transition-fast), transform var(--transition-fast);
    font-size: 13.5px;
    text-decoration: none;
}
.quick-action:hover {
    background: var(--cyan-soft);
    border-color: var(--border-strong);
    transform: translateY(-2px);
    color: var(--cyan);
}
.quick-action__icon {
    width: 32px;
    height: 32px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--gradient-soft);
    border-radius: 8px;
    font-size: 16px;
}

/* =====================================================
   TENANT SHELL (Freshdesk-style — Fase 16)
   ===================================================== */
.tenant-shell .site-main { padding: 0; }
.tenant-shell main.site-main > .flash-stack { display: none; }

.tshell {
    display: grid;
    grid-template-columns: 76px 1fr;
    min-height: 100vh;
    background: var(--bg);
}

/* ----- Sidebar ----- */
.tshell__sidebar {
    position: sticky;
    top: 0;
    height: 100vh;
    background: var(--bg-elevated);
    border-right: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 14px 8px;
    gap: 6px;
}
.tshell__brand {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 56px;
    height: 56px;
    border-radius: 14px;
    background: var(--gradient);
    color: #06121f;
    margin-bottom: 12px;
    overflow: hidden;
    text-decoration: none;
}
.tshell__logo {
    max-width: 48px;
    max-height: 48px;
    object-fit: contain;
}
.tshell__monogram {
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    font-size: 22px;
}
.tshell__nav {
    display: flex;
    flex-direction: column;
    gap: 4px;
    width: 100%;
    align-items: center;
    flex: 1;
}
.tshell__nav-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 4px;
    width: 60px;
    padding: 10px 6px;
    border-radius: var(--radius-md);
    color: var(--text-dim);
    font-size: 10px;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    transition: background var(--transition-fast), color var(--transition-fast);
    text-decoration: none;
}
.tshell__nav-item span {
    font-family: "Space Grotesk", sans-serif;
    font-weight: 600;
}
.tshell__nav-item:hover {
    color: var(--text);
    background: rgba(255, 255, 255, 0.04);
}
.tshell__nav-item.is-active {
    color: var(--cyan);
    background: var(--cyan-soft);
    border: 1px solid var(--border-strong);
    box-shadow: 0 0 0 1px rgba(0, 240, 255, 0.10) inset,
                0 6px 18px -10px rgba(0, 240, 255, 0.6);
}

/* ----- Main ----- */
.tshell__main {
    display: flex;
    flex-direction: column;
    min-width: 0;
}
.tshell__topbar {
    display: grid;
    grid-template-columns: 1fr minmax(220px, 380px) auto;
    align-items: center;
    gap: 16px;
    padding: 14px 24px;
    background: rgba(10, 15, 28, 0.85);
    backdrop-filter: blur(8px);
    border-bottom: 1px solid var(--border);
    position: sticky;
    top: 0;
    z-index: 10;
}
.tshell__company {
    font-family: "Space Grotesk", sans-serif;
    font-size: 18px;
    margin: 0;
    color: var(--text);
}
.tshell__search {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 14px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    border-radius: 999px;
    color: var(--text-dim);
}
.tshell__search:focus-within {
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
}
.tshell__search input {
    flex: 1;
    border: 0;
    background: transparent;
    color: var(--text);
    font-size: 13.5px;
    outline: none;
    font-family: inherit;
}
.tshell__user .user-menu__trigger {
    padding: 4px 12px 4px 4px;
}
.tshell__topbar-actions {
    display: flex;
    align-items: center;
    gap: 12px;
    justify-self: end;
}

.tshell__flash {
    padding: 10px 24px 0;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.tshell__content {
    padding: 24px 28px 48px;
    overflow: auto;
}

/* Responsive: sidebar más estrecha y oculta labels */
@media (max-width: 720px) {
    .tshell { grid-template-columns: 60px 1fr; }
    .tshell__nav-item span { display: none; }
    .tshell__nav-item { width: 48px; padding: 10px 0; }
    .tshell__brand { width: 44px; height: 44px; }
    .tshell__topbar {
        grid-template-columns: 1fr auto;
        padding: 10px 14px;
    }
    .tshell__search { display: none; }
    .tshell__content { padding: 16px; }
}

/* =====================================================
   USER MENU (dropdown del navbar — Fase 14.1)
   ===================================================== */
.user-menu {
    position: relative;
}
.user-menu__trigger {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 6px 12px 6px 6px;
    border-radius: 999px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    color: var(--text);
    cursor: pointer;
    transition: background var(--transition-fast), border-color var(--transition-fast);
}
.user-menu__trigger:hover {
    background: var(--cyan-soft);
    border-color: var(--border-strong);
}
.user-menu__avatar {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background: var(--gradient);
    color: #06121f;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    font-size: 13px;
}
.user-menu__name {
    display: flex;
    flex-direction: column;
    text-align: left;
    line-height: 1.15;
    font-size: 13px;
    max-width: 200px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.user-menu__name small {
    font-size: 10.5px;
    color: var(--text-dim);
    text-transform: uppercase;
    letter-spacing: 0.08em;
}
.user-menu__panel {
    width: 260px;
    left: auto;
    right: 0;
    padding: 8px;
    background: var(--bg-elevated);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-card);
}
.user-menu__panel.mega-menu {
    /* anula el grid del mega-menu para layout vertical */
    width: 260px;
    padding: 8px;
}
.user-menu__item,
.user-menu__logout button {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    border-radius: var(--radius-sm);
    color: var(--text);
    font-size: 13.5px;
    text-align: left;
    width: 100%;
    border: 0;
    background: transparent;
    cursor: pointer;
    transition: background var(--transition-fast), color var(--transition-fast);
}
.user-menu__item:hover {
    background: rgba(0, 240, 255, 0.06);
    color: var(--cyan);
}
.user-menu__item--danger:hover {
    background: rgba(255, 107, 138, 0.10);
    color: #ff6b8a;
}
.user-menu__divider {
    height: 1px;
    background: var(--border);
    margin: 6px 4px;
}
.user-menu__logout {
    margin: 0;
}

/* Esconde la mega-menu por default y muéstrala en hover/open
   (reusa el mismo patrón que .has-mega ya tiene) */

/* =====================================================
   LAUNCHPAD (dashboard/main.html — Fase 14)
   ===================================================== */
.launchpad-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 16px;
    flex-wrap: wrap;
    margin-bottom: 28px;
    padding: 22px 24px;
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
    border: 1px solid var(--border-strong);
    border-radius: var(--radius-lg);
}
.launchpad-head__brand {
    display: flex;
    align-items: center;
    gap: 18px;
    flex-wrap: wrap;
}
.launchpad-head__logo {
    height: 56px;
    max-width: 200px;
    object-fit: contain;
}
.launchpad-head__monogram {
    width: 56px;
    height: 56px;
    border-radius: 16px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--gradient);
    color: #06121f;
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    font-size: 26px;
}
.launchpad-head__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: 26px;
    line-height: 1.2;
    margin: 0;
}
.launchpad-head__sub {
    color: var(--text-muted);
    font-size: 13.5px;
    margin: 4px 0 0 0;
}

.launchpad-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: 18px;
    margin-bottom: 28px;
}

.launch-card {
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding: 22px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    transition: transform var(--transition), border-color var(--transition),
        box-shadow var(--transition);
}
.launch-card:not(.launch-card--locked):hover {
    transform: translateY(-3px);
    border-color: var(--border-strong);
    box-shadow: var(--shadow-glow-cyan);
}
.launch-card__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}
.launch-card__icon {
    width: 48px;
    height: 48px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-md);
    background: var(--gradient-soft);
    border: 1px solid var(--border-strong);
    color: var(--cyan);
    font-size: 22px;
}
.launch-card__lock {
    font-size: 16px;
    opacity: 0.7;
}
.launch-card__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: 19px;
    margin: 4px 0 0;
    color: var(--text);
}
.launch-card__desc {
    color: var(--text-muted);
    font-size: 14px;
    margin: 0;
    flex: 1;
}
.launch-card__foot {
    margin-top: auto;
}
.launch-card--locked {
    opacity: 0.65;
    background: rgba(255, 255, 255, 0.015);
    border-style: dashed;
}
.launch-card--locked .launch-card__icon {
    background: rgba(255, 255, 255, 0.03);
    color: var(--text-dim);
}
.launch-card--locked:hover {
    opacity: 0.95;
}

.launchpad-shortcuts {
    display: flex;
    gap: 24px;
    flex-wrap: wrap;
    padding-top: 18px;
    border-top: 1px dashed var(--border);
}
.launchpad-shortcuts .link-arrow {
    font-size: 14px;
}

/* Branding input compuesto: https:// + [input] + .apex */
.branding-input {
    display: flex;
    align-items: stretch;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    overflow: hidden;
    background: rgba(255, 255, 255, 0.03);
}
.branding-input:focus-within {
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
}
.branding-input__prefix,
.branding-input__suffix {
    display: inline-flex;
    align-items: center;
    padding: 0 14px;
    font-family: "SF Mono", Menlo, monospace;
    font-size: 13px;
    color: var(--text-dim);
    background: rgba(0, 240, 255, 0.04);
    border-color: var(--border);
}
.branding-input__prefix { border-right: 1px solid var(--border); }
.branding-input__suffix { border-left: 1px solid var(--border); }
.branding-input input {
    flex: 1;
    border: none !important;
    background: transparent !important;
    box-shadow: none !important;
    border-radius: 0 !important;
}

/* Layout 2-columnas: sidebar + main */
.hd-layout {
    display: grid;
    grid-template-columns: 220px 1fr;
    gap: 22px;
    align-items: start;
}
.hd-sidebar {
    position: sticky;
    top: 100px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 18px;
    font-size: 13.5px;
}
.hd-sidebar h4 {
    font-size: 11.5px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: var(--text-dim);
    font-family: "Space Grotesk", sans-serif;
    margin: 12px 0 8px;
}
.hd-sidebar h4:first-child { margin-top: 0; }
.hd-sidebar ul {
    display: flex;
    flex-direction: column;
    gap: 2px;
    margin: 0 0 6px;
    padding: 0;
}
.hd-sidebar a {
    display: block;
    padding: 7px 10px;
    border-radius: var(--radius-sm);
    color: var(--text-muted);
    transition: background var(--transition-fast), color var(--transition-fast);
}
.hd-sidebar a:hover { color: var(--text); background: rgba(255,255,255,0.04); }
.hd-sidebar a.is-active {
    color: var(--cyan);
    background: var(--cyan-soft);
    border: 1px solid var(--border-strong);
    font-weight: 500;
}

/* Tag de prioridad — escalada */
.hd-badge--escalated {
    color: #ff6b8a;
    background: rgba(255, 107, 138, 0.12);
    border: 1px solid rgba(255, 107, 138, 0.5);
    margin-left: 6px;
    font-size: 10.5px;
}

/* Etiquetas (tags) sobre los tickets */
.hd-tag {
    display: inline-block;
    font-size: 10.5px;
    padding: 2px 7px;
    border-radius: 4px;
    background: rgba(0, 240, 255, 0.06);
    border: 1px solid var(--border);
    color: var(--text-muted);
    margin-right: 4px;
}

/* SLA badge */
.hd-sla {
    display: inline-block;
    font-size: 12px;
    font-weight: 600;
    padding: 4px 9px;
    border-radius: 6px;
    border: 1px solid transparent;
    font-variant-numeric: tabular-nums;
    white-space: nowrap;
}
.hd-sla--ok       { color: #93e0a3; background: rgba(0, 200, 120, 0.10); border-color: rgba(0, 200, 120, 0.30); }
.hd-sla--warn     { color: #ffd166; background: rgba(255, 209, 102, 0.10); border-color: rgba(255, 209, 102, 0.40); }
.hd-sla--breached { color: #ff6b8a; background: rgba(255, 107, 138, 0.10); border-color: rgba(255, 107, 138, 0.50); animation: pulseBreach 2s ease-in-out infinite; }
.hd-sla--unknown  { color: var(--text-dim); background: rgba(255,255,255,0.03); border-color: var(--border); }

@keyframes pulseBreach {
    0%, 100% { box-shadow: 0 0 0 0 rgba(255, 107, 138, 0); }
    50%      { box-shadow: 0 0 0 4px rgba(255, 107, 138, 0.18); }
}

/* Fila escalada */
.row-escalated td {
    background: linear-gradient(90deg, rgba(255, 107, 138, 0.04), transparent 60%);
}

/* =====================================================
   KNOWLEDGE BASE
   ===================================================== */

.kb-search {
    display: flex;
    gap: 8px;
    max-width: 640px;
    margin: 0 auto 32px;
}
.kb-search input[type="search"] {
    flex: 1;
    padding: 14px 18px;
    background: var(--bg-card);
    border: 1px solid var(--border-strong);
    border-radius: var(--radius-md);
    color: var(--text);
    font-size: 15px;
}
.kb-search input:focus {
    outline: none;
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
}

.kb-layout {
    display: grid;
    grid-template-columns: 220px 1fr;
    gap: 22px;
    align-items: start;
}
.kb-sidebar {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 18px;
}
.kb-sidebar h3 {
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: var(--text-dim);
    margin: 0 0 8px;
}
.kb-sidebar ul { display: flex; flex-direction: column; gap: 2px; margin: 0; padding: 0; }
.kb-sidebar a {
    display: block;
    padding: 7px 10px;
    border-radius: var(--radius-sm);
    color: var(--text-muted);
    font-size: 13.5px;
}
.kb-sidebar a:hover { color: var(--text); background: rgba(255,255,255,0.04); }
.kb-sidebar a.is-active { color: var(--cyan); background: var(--cyan-soft); border: 1px solid var(--border-strong); }

.kb-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
    gap: 16px;
}
.kb-card {
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding: 18px;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    transition: transform var(--transition), border-color var(--transition), box-shadow var(--transition);
}
.kb-card:hover {
    transform: translateY(-2px);
    border-color: var(--border-strong);
    box-shadow: var(--shadow-glow-cyan);
}
.kb-card__cat {
    align-self: flex-start;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.1em;
    color: var(--cyan);
    background: var(--cyan-soft);
    border: 1px solid var(--border-strong);
    padding: 3px 8px;
    border-radius: 4px;
    margin-bottom: 4px;
}
.kb-card__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: 16px;
    color: var(--text);
    margin: 2px 0;
}
.kb-card__meta {
    font-size: 12px;
    color: var(--text-dim);
    margin: 0;
}

.kb-article {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-xl);
    padding: 38px 40px;
}
.kb-article__title {
    font-family: "Space Grotesk", sans-serif;
    font-size: 32px;
    line-height: 1.2;
    margin: 8px 0 6px;
}
.kb-article__meta {
    color: var(--text-muted);
    font-size: 13px;
    margin: 0 0 22px;
    padding-bottom: 16px;
    border-bottom: 1px dashed var(--border);
}
.kb-article__content {
    color: var(--text);
    font-size: 15.5px;
    line-height: 1.75;
}
.kb-article__content p { margin: 0 0 14px; }
.kb-article__content h2,
.kb-article__content h3 {
    font-family: "Space Grotesk", sans-serif;
    margin: 24px 0 8px;
}
.kb-article__content code {
    background: var(--cyan-soft);
    color: var(--cyan);
    padding: 2px 6px;
    border-radius: 4px;
    font-size: 13.5px;
}
.kb-article__content pre {
    background: var(--bg);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    padding: 14px 16px;
    overflow-x: auto;
}
.kb-article__content ul,
.kb-article__content ol { padding-left: 24px; margin: 0 0 14px; }
.kb-article__content a { color: var(--cyan); border-bottom: 1px dashed; }

.kb-related {
    margin-top: 36px;
}
.kb-related h3 {
    font-family: "Space Grotesk", sans-serif;
    font-size: 18px;
    color: var(--text-muted);
    margin: 0 0 14px;
}

/* Suggester en new_ticket */
.kb-suggest {
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.kb-suggest__hint {
    color: var(--text-dim);
    font-size: 12.5px;
    margin: 4px 0;
    font-style: italic;
}
.kb-suggest__item {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: 12px;
    background: rgba(0, 240, 255, 0.04);
    border: 1px solid var(--border-strong);
    border-radius: var(--radius-md);
    color: var(--text);
    transition: background var(--transition-fast), transform var(--transition-fast);
}
.kb-suggest__item:hover {
    background: rgba(0, 240, 255, 0.10);
    transform: translateY(-1px);
}
.kb-suggest__open {
    font-size: 11.5px;
    color: var(--cyan);
    text-transform: uppercase;
    letter-spacing: 0.1em;
}

/* Responsive del layout helpdesk/kb */
@media (max-width: 880px) {
    .hd-layout, .kb-layout { grid-template-columns: 1fr; }
    .hd-sidebar, .kb-sidebar { position: static; }
}

/* Filtros por estado */
.hd-filters {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin: 8px 0 0 0;
}
.hd-filter {
    padding: 7px 14px;
    border-radius: 999px;
    border: 1px solid var(--border);
    color: var(--text-muted);
    font-size: 13px;
    background: var(--bg-card);
    transition: all var(--transition-fast);
}
.hd-filter:hover {
    color: var(--text);
    border-color: var(--border-strong);
}
.hd-filter.is-active {
    background: var(--gradient);
    color: #06121f;
    border-color: transparent;
    font-weight: 600;
}

/* Badges de estado y prioridad */
.hd-badge,
.hd-priority {
    display: inline-block;
    font-size: 11.5px;
    font-weight: 600;
    padding: 4px 10px;
    border-radius: 999px;
    border: 1px solid transparent;
    letter-spacing: 0.04em;
}
.hd-badge--open       { color: #00f0ff; background: var(--cyan-soft); border-color: var(--border-strong); }
.hd-badge--in-progress{ color: #ffd166; background: rgba(255, 209, 102, 0.12); border-color: rgba(255, 209, 102, 0.4); }
.hd-badge--closed     { color: #aab4c4; background: rgba(255, 255, 255, 0.05); border-color: var(--border); }

/* Fase 19.1 — colores de prioridad spec-exact */
.hd-priority--low {
    color: #9aa6b3;
    background: rgba(154, 166, 179, 0.10);
    border-color: rgba(154, 166, 179, 0.30);
}
.hd-priority--medium {
    color: #00f0ff;
    background: rgba(0, 240, 255, 0.10);
    border-color: rgba(0, 240, 255, 0.40);
}
.hd-priority--high {
    color: #ff8c00;
    background: rgba(255, 140, 0, 0.10);
    border-color: rgba(255, 140, 0, 0.40);
}
.hd-priority--urgent {
    color: #ff0033;
    background: rgba(255, 0, 51, 0.10);
    border-color: rgba(255, 0, 51, 0.55);
    box-shadow: 0 0 0 1px rgba(255, 0, 51, 0.18) inset,
                0 0 8px -2px rgba(255, 0, 51, 0.4);
}

/* Cabecera del ticket */
.hd-thread__head {
    background: var(--bg-card-strong);
    border: 1px solid var(--border-strong);
    border-radius: var(--radius-lg);
    padding: 22px 24px;
    margin-bottom: 18px;
}

/* Hilo de mensajes */
.hd-thread {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-bottom: 18px;
}
.hd-msg {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 18px 20px;
}
.hd-msg--original {
    border-left: 3px solid var(--cyan);
}
.hd-msg--staff {
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
    border-color: var(--border-strong);
    border-left: 3px solid var(--purple);
}
.hd-msg__head {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 10px;
    font-size: 13.5px;
}
.hd-msg__avatar {
    width: 34px;
    height: 34px;
    border-radius: 10px;
    background: var(--gradient);
    color: #06121f;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-family: "Space Grotesk", sans-serif;
    font-weight: 700;
    font-size: 14px;
    flex-shrink: 0;
}
.hd-msg__role {
    display: inline-block;
    margin-left: 8px;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.1em;
    color: var(--cyan);
    background: var(--cyan-soft);
    padding: 2px 8px;
    border-radius: 4px;
}
.hd-msg__time {
    margin-left: 10px;
    color: var(--text-dim);
    font-size: 12.5px;
}
.hd-msg__body {
    color: var(--text);
    font-size: 14.5px;
    line-height: 1.65;
    white-space: pre-wrap;
    word-wrap: break-word;
}

/* Metadata del agente en la cabecera del ticket */
.support-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: 14px;
    margin-top: 18px;
    padding-top: 16px;
    border-top: 1px dashed var(--border);
}
.support-meta__label {
    display: block;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
    color: var(--text-dim);
    margin-bottom: 3px;
}
.support-meta__value {
    color: var(--text);
    font-size: 13.5px;
    word-break: break-word;
}

/* Compositor */
.hd-composer {
    border-style: dashed;
}
.hd-composer--agent {
    border-color: rgba(138, 43, 226, 0.35);
    background: linear-gradient(180deg, var(--bg-card-strong) 0%, var(--bg-card) 100%);
}
.hd-composer textarea,
.hd-composer select,
.form textarea,
.form select {
    width: 100%;
    padding: 12px 14px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    color: var(--text);
    font-size: 14.5px;
    font-family: inherit;
    resize: vertical;
    min-height: 44px;
}
.form textarea:focus,
.form select:focus {
    outline: none;
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
    background: rgba(0, 240, 255, 0.04);
}

/* Tabla de settings: select y descripción más sobria */
.settings-table input[type="text"],
.settings-table input[type="password"],
.settings-table select {
    width: 100%;
    padding: 9px 12px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    color: var(--text);
    font-size: 13.5px;
    font-family: inherit;
}
.settings-table input:focus,
.settings-table select:focus {
    outline: none;
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
}
.settings-table__desc {
    color: var(--text-muted);
    font-size: 13px;
    line-height: 1.4;
}

/* Buscador del topbar */
.search-form {
    display: flex;
    gap: 8px;
    align-items: center;
}
.search-form input[type="search"] {
    padding: 10px 14px;
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    color: var(--text);
    font-size: 14px;
    min-width: 260px;
    font-family: inherit;
}
.search-form input[type="search"]:focus {
    outline: none;
    border-color: var(--cyan);
    box-shadow: 0 0 0 3px rgba(0, 240, 255, 0.18);
}

/* Responsive admin */
@media (max-width: 960px) {
    .admin { grid-template-columns: 1fr; }
    .admin__sidebar {
        position: static;
        height: auto;
        flex-direction: row;
        align-items: center;
        flex-wrap: wrap;
        gap: 12px;
    }
    .admin__nav {
        flex-direction: row;
        flex-wrap: wrap;
        flex: 1 1 auto;
    }
    .admin__sidebar-foot {
        border-top: 0;
        padding-top: 0;
        flex-direction: row;
        align-items: center;
    }
    .admin__main { padding: 20px; }
    .form--grid { grid-template-columns: 1fr; }
    .form--grid .form__row--span-2 { grid-column: span 1; }
    .search-form input[type="search"] { min-width: 0; width: 100%; }
}